Refunds and Returns Policy
Introduction
At Elegant Sea Glass, we strive to ensure you are delighted with your purchase. If for any reason you are not completely satisfied, we offer a straightforward returns and refunds process. Please read this policy carefully to understand the conditions and procedures for returning products and receiving refunds.
Business Name: Elegant Sea Glass
Website: elegantseaglass.com
Email: [email protected]
Address: Hungary, Miskolc, Hegyalja út 17 10/1
Effective Date: June 19, 2024
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom-made or personalized items
- Sale items
- Gift cards
Timeframe for Returns
You have 14 calendar days from the date you received your item to initiate a return. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
- Receive Authorization: Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Pack the item securely and include the RMA number inside the package. Ship the item to the address provided by our customer support team.
Return Shipping Costs
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: There may be some processing time before a refund is officially posted.
- Contact Your Bank: It often takes some time for a refund to be processed and posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] with details of the issue and we will guide you through the process.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible.
Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at: Email: [email protected]
Address: Hungary, Miskolc, Hegyalja út 17 10/1
Date: June 19, 2024